A look at how we've helped government and enterprise clients modernise, evolve and operate their platforms.
The program needed to translate serious incident management requirements into a new case management application, while supporting data extraction for enterprise reporting and analysis — all within a multi-vendor agile environment handling highly sensitive information, requiring close coordination between technical specialists, business stakeholders and delivery leadership.
Brumby's contribution was extended through multiple contract renewals and drew positive feedback from both the government customer and Pega. By completion, the team had progressed from specialist technical delivery to leading a full delivery stream — trusted with more responsibility as the engagement matured.
APPLICATION DELIVERY
Contributed to the build and delivery of the serious incident management application across multiple release phases.
TECHNICAL COLLABORATION
Wrote user stories, supported Lead Architects and Business Analysts, and worked directly with the Product Owner and delivery leadership.
AGILE EXECUTION
Embedded in sprints, stand-ups and playbacks, with technical mentoring and escalation support to maintain continuity.
DELIVERY STREAM LEADERSHIP
Progressed from specialist delivery team member to leading a delivery stream by the engagement's completion.
“Brumby Systems was a trusted and highly valued partner in the delivery of a critical Pega application as part of a large, organisation-wide digital transformation program within the Australian Government. They provided exceptional Pega expertise and highly capable resources who integrated seamlessly into our teams… Despite significant uncertainty and complexity, they consistently delivered high-quality solutions and operated as a true extension of our organisation. In particular, Vikash Jha's technical leadership was exceptional — bringing deep Pega architectural thinking and a calm, solutions-focused approach to some of the program's most complex challenges. I would strongly recommend Brumby Systems to any organisation seeking a trusted partner with deep Pega capability and a proven ability to deliver in challenging transformation environments.”
Senior Project Manager / Chief Product OwnerThe program needed to rebuild and modernise an existing case management and CRM platform, migrating it from on-premise infrastructure to Pega Cloud — combining platform migration with workflow changes and a new user experience, and requiring coordinated business and technical delivery across enrolment and registration, personnel vetting, and contact centre operations.
All three systems — covering enrolment and registration, personnel vetting, and contact centre operations — successfully went live, with Brumby providing specialist Pega delivery capability across three Phase 1 teams throughout the program.
PLATFORM MIGRATION
Supported the rebuild and migration of the case management and CRM platform from on-premise infrastructure to Pega Cloud.
ARCHITECTURE & DELIVERY
Brought together Lead System Architects, Lead Business Architects and Certified Senior System Architects across three Phase 1 delivery teams.
MULTI-STREAM DELIVERY
Contributed specialist Pega capability across enrolment and registration, personnel vetting, and contact centre workstreams.
SUCCESSFUL GO-LIVE
All three systems went live, delivering a modernised platform and user experience.
The agency needed to develop and enhance critical applications while maintaining high-volume, mission-critical processing systems — combining new feature delivery with modernisation of business rules and calculation engines, alongside maintenance of shared health frameworks, release processes and in-house Pega environments, all coordinated across multiple workstreams and delivery teams.
Brumby contributed to feature delivery across multiple releases, engine modernisation, health framework maintenance and CI/CD improvements — drawing positive feedback from delivery leads and continued demand for additional Brumby specialists.
PAYMENTS & CLAIMS FEATURES
Helped design, build and deliver new features and enhancements for a payment and claims processing engine supporting government entitlements.
CALCULATION ENGINE MODERNISATION
Contributed to modernising a high-performance business rules and calculation engine supporting a national medical benefits scheme.
HEALTH FRAMEWORKS & SUPPORT
Delivered enhancements and supported ongoing maintenance, optimisation and defect resolution across shared health system frameworks.
PIPELINES & ENVIRONMENTS
Helped design, build and maintain CI/CD pipelines and supported in-house Pega environment management alongside infrastructure and security teams.
Field service workers needed smartphone-based mobile capability to replace larger handheld terminals, including the ability to operate offline in areas without reliable connectivity — while the system needed to support metering and installation workflows initiated from mobile and field service devices.
The application met its business objectives and was successfully handed over to the business-as-usual team following release — demonstrating practical experience in metering, mobile and offline application development, supported by custom technical solutions.
METERING & MOBILE APPLICATION
Helped build and deliver a Pega-based metering application with mobile capability for field service teams.
OFFLINE CAPABILITY
Developed JavaScript-based offline functionality, enabling smartphone use to replace larger field terminals in areas without reliable connectivity.
CUSTOM GIS & LOGGING
Designed and implemented custom GIS case hazard notifications and a reusable logging and alert solution.
AGILE DELIVERY
Worked with Product Owners, subject matter experts and Project Managers across sprints, stand-ups and playbacks to prepare work for scheduled releases.
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